Yes, sometimes it is necessary to know when you have cut a bad customer off, and move on. There are times when you just cannot appease a difficult customer. Disappointing as it may be, you have know when you have exhausted all methods to diffuse your customer. It is of course, in most cases, less expensive to [...]

  So you’ve gotten yourself into a mess with an unhappy customer. What oh what are you to do? Sometimes they act so childish, selfish and entitled, you may want to just smack them and tell them to take their business elsewhere. Sometimes that is the only option (sans smacking, of course). But ideally, you’d like to hold [...]

Yes, they do. They certainly do! They tell everyone they know every relevant thing that has happened in their lives and they listen to each other’s relevant happenings. This trend is just what makes us humans. We are interwoven in each other’s business, whether we want to be or not. Take a look at any one of [...]

Customer service is probably one of the most important aspects of your business that you will need to not only conquer, but become a savvy master at. There is nothing more upsetting to a customer that is spending their money with you, than to be treated as if they just are not cared about. Of [...]